Frequently asked questions
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Processing usually takes about 5–10 business days before your order ships. Watertales Studio is a one-woman shop that I run in the evenings after my toddler finally goes to sleep, squeezed in around my 9-5 job — I promise I'm working as fast as I can! Thank you for your patience and understanding 💛
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Every week, I'll randomly choose orders to film and post as free videos. If yours is picked, you'll see it on Instagram, TikTok, and YouTube when it goes up! To keep things fair, requests to be picked will automatically opt that order out of filming, so please let the randomness decide!
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Videos usually go up before, the day of, or the day after your order ships — I try my best to get it to you before the box lands on your doorstep!
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I get asked this sometimes! It's because of my day job — I work in a lab, and long or done-up nails just aren't allowed there. So my hands stay simple and practical, even on camera. Maybe one day I'll treat myself to a manicure just for the videos!
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The contact form on my website is the best way to reach me — I read every message!
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Always! Keep an eye out every season — I love dreaming up a new bundle to celebrate whatever's coming up next.
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Sold out often just means I've hit pause on purpose! It's my way of catching my breath when the order queue gets a little wild. Restocks usually happen within a few days once I've worked through the backlog, so check back soon.
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Since every bundle is hand-curated and one-of-a-kind, I'm not able to accept returns. But if something arrives damaged or anything feels off, please don't hesitate to reach out — I'll always do my best to make it right!